Términos del Servicio

1. Who can use Followthrough

You need to be at least 16 and able to enter a binding contract. You need a Google account, and you must comply with Google's own terms — including the Google Terms of Service and the Chrome Web Store terms — when using Followthrough with Gmail.

2. Your account and your mailbox

You connect your Gmail mailbox by granting Followthrough read-only access through Google's consent screen. You are responsible for the security of your Google account and for activity that happens under yours. You can disconnect at any time, from the extension or from your Google Account settings, and that stops our processing.

Only connect a mailbox you are entitled to connect. If it belongs to your employer, make sure you are permitted to use a tool like this with it.

3. What we do with your data

Our Privacy Policy governs this, and it is part of these Terms. In brief: we read your recent mail to detect replies, we do not store message content, and we keep a small set of identifiers and timestamps. Please read it — it is short and specific.

4. Acceptable use

You agree not to:

• use the Service to send unsolicited bulk email, or anything that breaks anti-spam or electronic marketing law;
• use it to harass, deceive, or unlawfully surveil anyone;
• reverse engineer, decompile, or try to derive our source code, except where the law says you may;
• resell, sublicense, or offer the Service to third parties as your own;
• probe, scan, or attempt to breach our systems, or interfere with anyone else's use of them;
• use automated means to access the Service beyond normal use of the extension; or
• misrepresent Followthrough's capabilities to the people you contact.

5. Your own compliance obligations

Followthrough is a tool you point at your own email. How you use it is your responsibility. You are solely responsible for complying with the laws that apply to your messaging and to your relationships with the people you contact — including anti-spam laws such as the US CAN-SPAM Act and equivalents elsewhere, data protection laws such as the GDPR, and any disclosure obligations you may have about tracking engagement with your emails.

You will indemnify and hold Clarivo harmless against claims, losses, and reasonable legal costs arising from your use of the Service in breach of these Terms or of any law that applies to you.

6. Fees, subscriptions and renewal

Followthrough is a paid subscription. The price, the billing period, what happens when you cancel, when we refund you, and how we handle a failed payment are all set out in our Billing Policy, which is part of these Terms. Please read it — it is the specific document and it governs if anything here is less precise.

In summary: subscriptions are US$19.00 per mailbox per month, billed in advance to the payment method you give us, and they renew automatically every month until you cancel. We disclose the renewal terms to you before you pay and you consent to them by subscribing. You can cancel online at any time, in the same number of steps it took to subscribe, and cancelling stops the next charge while leaving you access for the rest of the period you paid for.

We will give you at least thirty days' notice by email before any change to the price of your subscription, and you can cancel before it takes effect. Prices are exclusive of sales tax, VAT, GST and similar taxes, which we add at checkout where we are required to collect them.

If a payment fails, we may retry it, and we may suspend or cancel your subscription if it stays unpaid after we have told you. Payments are processed by Stripe on Stripe's hosted checkout page; your card details go to Stripe and not to us.

7. Beta and availability

Followthrough is early software. We do not commit to any particular uptime, and we may change, suspend, or discontinue features. We rely on Google's APIs; if Google changes or restricts them, parts of the Service may stop working through no fault of ours.

Followthrough helps you notice conversations that may need a follow-up. It is a convenience, not a system of record. Do not rely on it as the only mechanism for anything that matters commercially or legally — its scoring is heuristic and it can be wrong in both directions.

Paying for Followthrough does not change this. A paid subscription does not come with an uptime commitment or a service level agreement, and Followthrough is still early software that is not yet listed on the Chrome Web Store. If we discontinue the Service, our Billing Policy tells you what happens to fees you have already paid.

8. Our intellectual property

We own the Service and everything in it, apart from your data. Subject to these Terms we grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service. We reserve every right we do not expressly grant. Our names and logos are our trade marks and you may not use them without permission.

9. Your data and your feedback

As between you and us, your data is yours. You grant us the licence we need to operate the Service for you — to host, process, and transmit your data for that purpose, and no further.

If you send us feedback or suggestions, we may use them without obligation or payment to you. We are not taking your confidential information by doing so; please do not send us anything you consider confidential.

10. Intellectual property complaints

If you believe something on our site or in the Service infringes your copyright or trade mark, email legal@clarivo.co with a description of the work, where the material is, your contact details, and a statement that you believe in good faith the use is not authorised. We will investigate and remove infringing material where appropriate, and we may terminate the accounts of repeat infringers.

11. Third-party services

The Service works with Google Gmail and depends on infrastructure providers listed on our Subprocessors page. Payments are processed by Stripe. We are not responsible for third-party services, and your use of them is governed by their terms.

12. Suspension and termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you breach these Terms, if we are required to by law, or if your use puts the Service or other users at risk — with notice where it is reasonable to give it. On termination, your right to use the Service ends and we handle your data as described in the Privacy Policy. Sections that by their nature should survive termination do survive it.

If you are on a paid subscription: cancelling is described in the Billing Policy, and cancelling is not the same thing as deleting your account. If we terminate your subscription because you breached these Terms, we do not refund the current period. If we suspend or discontinue the Service ourselves, or terminate you for any reason other than your breach, we refund the unused remainder of what you have paid, pro-rata. Fees you owe us for a period already used survive termination.

13. Disclaimer

The Service is provided "as is" and "as available", without warranty of any kind. To the fullest extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Service will be uninterrupted, timely, secure, error-free, or that its scoring will be accurate. Some jurisdictions do not allow some of these exclusions, in which case they may not apply to you.

14. Limitation of liability

To the fullest extent the law allows, Clarivo will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, nor for lost profits, lost revenue, lost business, lost goodwill, or lost or inaccurate data — even if we were told such damages were possible.

Our total liability arising out of or relating to these Terms or the Service will not exceed the greater of the amount you paid us in the twelve months before the event giving rise to the claim, or one hundred United States dollars (US$100). These limits apply in aggregate across all claims, and they are a fundamental part of the bargain between us: we could not offer the Service on these terms without them.

15. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws rules. The courts located in the State of Delaware will have exclusive jurisdiction, and you and we each consent to their jurisdiction and venue.

Before filing anything, please email us and give us thirty days to try to resolve the matter informally. Most problems can be sorted out that way.

16. Changes to these Terms

We may update these Terms. If a change is material we will give you reasonable notice — by email or in the extension — before it takes effect. Continuing to use the Service after that means you accept the updated Terms. If you do not accept them, stop using the Service.

17. General

These Terms, with the Privacy Policy and the Billing Policy, are the entire agreement between us about the Service. If a provision is held unenforceable, the rest stays in effect. Our not enforcing a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Nothing here creates a partnership, agency, or employment relationship. Neither of us is liable for delays caused by events beyond our reasonable control.

These Terms are written in English. Any translation is provided for convenience, and the English version controls.

18. Contact

Clarivo, Inc., c/o Legalinc Corporate Services Inc., 131 Continental Dr, Suite 305, Newark, DE 19713, United States. Email: support@clarivo.co.